solt baji Privacy Policy

This privacy policy applies to all users of the solt baji platform. When you use our website, create an account, or use any of our services, you automatically agree to the terms of this policy.

solt baji believes that protecting users' personal information is a fundamental responsibility. We never sell or transfer your data to unauthorised third parties. Reading this policy together with our Terms and Conditions will give you a full understanding of how our services work.

This policy covers: what types of information are collected, why they are collected, how they are used, how long they are stored, and what rights you have.

2.1 Information You Provide Directly

When you register on solt baji or fill in any form, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID or other identity document details (for identity verification)
• Bank or mobile banking account details (for deposit and withdrawal processing)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies
• Which pages you visited and which features you used

2.3 Transaction-Related Information

For deposit and withdrawal transactions, we store the amount, time, method (such as bKash, Nagad, Rocket, Upay, or bank transfer), and the associated reference number. This information is essential for financial security and account protection.

solt baji uses collected information only for specific purposes. The main purposes are listed below:

• Account management: To create, verify, and keep your account secure.
• Identity verification: To confirm users are 21+ and to prevent fraudulent activity.
• Transaction processing: To complete deposits and withdrawals securely.
• Service improvement: To analyse user experience and improve the platform.
• Support: To resolve your issues via live chat and email.
• Security: To detect and prevent suspicious activity.
• Bonuses and promotions: To deliver applicable offers to your account.

We do not sell your information to third parties for marketing purposes. If we need to share any relevant update with you, it is sent only to your registered email or mobile number.

solt baji may share necessary information with trusted service partners in limited circumstances. Those circumstances are:

• Payment processors: Payment gateways such as bKash, Nagad, Rocket, or Upay receive the relevant information needed to complete transactions.
• Technology service providers: Partners handling server hosting, security, and analytics use the minimum information necessary to carry out their work.
• Legal obligations: Information may be disclosed when required by applicable law or a legitimate request from an authority.

All our third-party partners operate under strict confidentiality agreements and may not use your information for their own purposes.

solt baji applies multiple technical and administrative measures to protect your information:

5.1 Technical Safeguards

• All data is transmitted via SSL encryption.
• Passwords are stored using industry-standard hashing algorithms.
• Automated systems are in place to detect suspicious login attempts.
• The database is backed up regularly in encrypted form.

5.2 Access Controls

• Only authorised staff have access to user information.
• Every access is logged and reviewed regularly.
• OTP verification and two-factor authentication are used.

solt baji uses cookies on its website. Cookies are small text files stored in your browser that improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand which sections are used most.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features to stop working properly.

solt baji retains your information for as long as your account is active or as needed to provide services. Even after account closure, information may be kept for a set period for the following reasons:

• Legal obligations to maintain financial and transaction records.
• The need to resolve disputes or investigate fraudulent activity.
• To simplify identity verification if you register again in the future.

Once the retention period ends, data is securely deleted or irreversibly anonymised.

As a solt baji user, you have the following rights over your own information:

8.1 Right to Access Your Data

You can log in to your account at any time to view your stored information. For more detailed information, you can contact the support team.

8.2 Right to Correct Your Data

If any information in your profile is incorrect, please request a correction through our 24/7 live chat or email support.

8.3 Right to Close Your Account

If you no longer wish to play on solt baji, you can request account closure. Full details on self-exclusion and account limits are available in our Responsible Gaming guidelines.

8.4 Right to Opt Out of Marketing Communications

You can opt out of promotional communications at any time. Notify the support team, or visit our FAQ section for answers to common questions.

solt baji strictly follows a 21+ age policy. We do not knowingly collect information from anyone under 21. Age verification is mandatory at registration, and identity documents may be requested in cases of doubt.

If you believe a minor is using our platform, please notify our support team immediately.

solt baji reserves the right to update this privacy policy when necessary. If a significant change is made, we will:

• Clearly display the date of the change on the website.
• May send a notification to your registered email or mobile number.
• Continued use of the platform after a change means you have accepted the updated policy.

We recommend reviewing this page regularly. To learn more about our general rules, you can visit our About Us page.

If you have any questions or concerns about this privacy policy, please contact our support team:

• Live Chat: 24/7, directly from the website
• Email: [email protected]

Our support team can assist in both Bengali and English. You can also check our FAQ section for common queries.